A little clarity.
A caring next step.
Find answers about appointments, preventive care, sick visits, costs, and the care you manage at home.
Don't see your question? Our team is happy to help.
Appointments & visiting
How do I schedule an appointment?
Book wellness and sick visits through our online scheduler or call (252) 443-5994. If you don't see a suitable time online, call our team. Please call directly for urgent concerns.
Do you accept walk-ins?
No. Please call before coming in so we can discuss your pet's needs and appointment availability.
What types of pets do you treat?
We provide veterinary care for dogs and cats. We do not treat exotic animals at this time.
What should I do before a new patient visit?
Please have previous veterinary records sent ahead of your appointment. Bring a current medication list and your questions. Keep dogs on a secure leash and cats in a secure carrier.
Where are you located and what are your hours?
We are at 3200 Sunset Avenue in Rocky Mount, NC. Monday, Tuesday, Thursday, and Friday: 7:30 AM–5:30 PM. Wednesday: 7:30 AM–3:00 PM. We are closed weekends and major national holidays. Visit our Visit Us page for directions.
Sick visits & urgent concerns
Do you offer same-day or urgent care?
We offer same-day sick and urgent appointments as our schedule allows. Call before coming in. Our team will ask about your pet's symptoms and discuss whether we can accommodate their needs or whether emergency care is appropriate.
Are you a 24-hour emergency hospital?
No. For a serious emergency or an emergency outside our office hours, contact an emergency veterinary hospital immediately. Regional contacts are on our Resources page.
What symptoms need immediate emergency attention?
Difficulty breathing, collapse, severe bleeding, major trauma, suspected poisoning, or inability to urinate require immediate emergency veterinary attention. Do not wait for an online appointment or email reply.
What should I do if my dog is vomiting?
Call for guidance and tell us when it started, how often it is happening, and whether your pet has other symptoms. Repeated vomiting with severe weakness, collapse, significant bleeding, or suspected toxin exposure needs prompt emergency evaluation. Ask a veterinarian for instructions appropriate to your pet rather than changing food or medications based only on online advice.
Wellness & veterinary services
How often should my pet see a veterinarian?
Many adult pets are seen annually for wellness care. Puppies, kittens, senior pets, and pets with health concerns may need more frequent visits. Your veterinarian will recommend a schedule for your pet.
Do you offer rabies vaccinations for dogs?
Yes. We provide rabies vaccinations for dogs as part of preventive care. Call or schedule a wellness visit to discuss your pet's vaccination needs.
What vaccines does my dog need?
Your veterinarian will review your dog's age, health, vaccination history, lifestyle, and exposure to recommend a personalized vaccine plan. Learn more on our Wellness & Prevention page.
Do you offer spay and neuter services for dogs and cats?
Yes. Our team can discuss an examination, timing, preparation, and an individual estimate. Visit our Surgery page to learn more.
What does it mean to “fix” a male cat?
It refers to neutering. Talk with your veterinarian about when the procedure is appropriate, what it involves, and how to prepare.
Do you offer dental care?
Yes. We offer oral health evaluations, professional dental cleaning, digital dental imaging, and extractions when indicated. See our Dentistry page for more information.
Do you offer end-of-life care or euthanasia?
Yes. We provide compassionate end-of-life care for dogs and cats. We know these decisions are difficult. Please call our team to discuss your pet's comfort, your concerns, and the next steps.
Pricing & payment
How much do visits, vaccines, or neutering cost?
Costs depend on your pet's needs and the services provided. Visit our Pricing & Care page for general ranges and call for an individualized estimate. Testing, vaccines, medications, and treatment may add to the visit fee.
Do you offer payment options?
We accept cash, checks, major credit and debit cards, Cherry, and CareCredit. Provider approval and terms apply. Visit How to Pay for details and application links.
When is payment due?
Payment is due when services are provided unless another arrangement has been approved in advance. Please call before your visit with payment questions.
Records, refills & shopping
How do I access my pet's records?
Our Resources page links to your pet portal, where you can view available records and manage aspects of your pet's care. Call if you need help accessing your account.
How do I request a prescription refill?
Use the pet portal to request an in-clinic refill, or call our team. A request must be reviewed and does not mean the prescription is ready. Confirm pickup details before coming in. Some refills may require an examination, testing, or updated information.
Can I order food and preventive products online?
Yes. Visit our Shop page for our established online pharmacy and nutrition providers, or see Pharmacy & Refills for product and refill information.
Who helps with an online order?
For delivery, tracking, subscriptions, returns, or billing, contact the provider where you ordered. Our clinic can help with your pet's recommended product and prescription authorization questions.
Still have a question?
We're here for you and your pet.